情景考察题

情景考察题

问：考虑一下以下的情景：一天晚上，你工作到很晚，是留在办公室最后的
一个人。你接到一个找管理人员的紧急电话，是销售代表打来的，现在他正在会
见一个潜在的客户。他要对一个问题作出答复，否则的话，明天就太晚了。你能
回答这个问题，但这超出了你应有的职权范围。
这种情况下你会作出什么反应？　
答：我会收集所有有关的资料、文件证明，然后回答他这个问题。第二天早
上我会给管理人员留张纸条，告诉他这件事的详情，说明我所作的决定和解释我
的思考过程。这个回答显示出求职者对他自己的能力充满信心，而且他在处理紧
急事件的时候是靠得住的。同样，你的回答应表明，在棘手的情况下，你绝不胆
怯做一名决策者，即使这种情况下的决定超出你的.职权范围。　　
Q:Consider the following scenario:You 　re working late one evening
and are the last person in the office.You answer an urgent telephone call
to your supervisor from a sales rep who's currently meeting with a
potential client.The sales rep needs an answer to a question to close the
sale.Tomorrow will be too late.You have the expertise to answer the
question,but it's beyond your normal level of authority.How would you
respond?
A:I'd get all the pertinent information,taking well 　documented
notes.I'd then answer the question based on my knowledge and the
information provided.I'd leave my supervisor a note and fill him or her
in on the details then next morning.I'd be sure to explain my decision,as
well as the thought process behind it.　

问：你认为那些生产好产品的公司为什么会失败？　
答：参与产品设计或生产的人员必须对产品完全了解和充满信心，并能定期
使用它。只有这样他们才能对产品进行不断的改进，满足顾客的需要。任何产品
都必须不断改进，从而满足顾客日益变化的需求。只有让员工都参与产品的生产
并对之保持热情，才能使改进成为可能。
这是个关系到求职者作为领导者是否有远见的问题。假如你被问到这样的问
题，你最好谈及一项产品或想法失败的具体例子，而失败是由于员工或其他顾客
缺乏热情。你不要过分地吹毛求疵，应谈及你采取了什么与众不同的措施。　　
Q:Why do you think that some companies with good products fail?
A:Employees who are involved in the design and/or manufacture of a product
must totally understand and believe in the product nd use it on a regular
basis.Only in this way can they continually modify and improve it to the
customer's satisfaction.Any roduct must be constantly fine 　tuned to
meet the changing needs and demands of the consumer.Only by getting the
employees nvolved with the product and excited about it can this
improvement occur.