酒店前台面试英语

酒店前台面试英语

　　首先你要准备好作为一个前台接待必要的几句口语比如:can I help you ? what can I do for you ?

　　等面试时他们会问你一些比较普通的题目,就是模拟现场的那种,他们会用实际问题问你,比如问你如果客人的东西丢了,你应该怎么帮忙?或者如果客人有什么意见或者建议你又怎么处理?等等你就用你自己的想象力去想一切客人可能遇到的问题都将可能成为你的问题,只要准备充分没问题的,还有不一定要说的多快,但一定要清楚,还有别紧张。

　　以下是一些比较常见的.面试问题：

　　I'd like you to tell me some of what you've been doing recently. 我想请你告诉我你最近一直在做什么?

　　If you are employ by the hotel , what will you do firstly?如果酒店正式录取您，您上班第一件事是做什么?

　　How do you comprehend the “service consciousness” of service trade?您如何理解服务行业的“服务意识”?

　　Could you list some difficulties during your work? And how did you conquer them?请举例您在工作中遇到的几件困难，而您是如何克服的?

　　Could you introduce the company which you are serving in English?请你用英文介绍目前服务的公司。

　　What could you make a contribution to our hotel if you are employed by our hotel?如果我酒店雇用你，你觉得可以为部门带来什么样的贡献?

　　How do you deal with a reservation mix-up? 你如何处理订房出现的差错?

　　What would you do if the guest's total bill exceeds the credit limit? 如果顾客的账单超过信用卡限额怎么办?

　　Why are you interested in working with our hotel? 你为何对到我们宾馆工作感兴趣?

　　Besides the salary, what welfare attract you mostly?除了工资，还有什么福利最吸引你?

　　What amateur activities have you ever taken part in ?你参加过什么业余活动?