酒店前台英语情景对话

酒店前台英语情景对话

　　前台接待，又叫“行政前台”，与“行政后台”对应，归属公司行政部管辖，它是现代企业典型职位之一，属于面向于公司外部的公司门面，代表着企业的形象，以下是小编整理的酒店前台英语情景对话，欢迎阅读！

　　一、 Check in

　　1. C: Good morning. Can I help you?

　　G: Yes. I would like to check out. Could I have my bill. Please?

　　C: Certainly, sir, May I know your name and your room number, please ?

　　G: Dennis black, Room 1108.

　　C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.

　　G: The figure seems right.

　　C: How would you like to pay, Mr. Black , in cash or by credit card ?

　　G: In cash. Here is the money.

　　C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .

　　2.C: Good morning. Can I help you?

　　G: Yes, I’d like to check out now .

　　C: Can I have your name and room number, please ?

　　G: John smith, room 1208 .

　　C: May I have your room key, please ?

　　G: Sure. Here you are.

　　C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?

　　G: I’m sorry . What’s the 20 Yuan for ?

　　C: That’s for the drinks you ordered from your room .

　　G: I see .

　　C: How would you like to make payment , Mr. Smith ?

　　G: I’d like to pay in cash .

　　C: That’ll be 2180 Yuan .

　　G: Here you are .

　　C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.

　　G: Thank you .

　　C: You are welcome , Good-bye .

　　二、 Check out

　　1.

　　C : Good afternoon , sir . Welcome to our hotel . May I help you ?

　　G: Yes. I booked a room one week ago .

　　C: May I have your name please , sir ?

　　G: John Smith.

　　C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?

　　G: That’s it .

　　C: Would you please fill in this registration card , sir ?

　　G: Sure . Here you are. I think I’ve filled in everything correctly .

　　C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…

　　G: October 24.

　　C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.

　　G: Yes, I’ll keep it with care , thank you .

　　C: I hope you enjoy yours stay with us.

　　2. C: Good afternoon, madam. Can I help you?

　　G: Good afternoon, I want a single room, please .

　　C: Have you made a reservation?

　　G: No, I haven’t.

　　C: How long do you want to stay?

　　G: Three days.

　　C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.

　　G: Fine.

　　C: May I see your passport?

　　G: Of course. Here you are.

　　C: Thank you. Madam. Could you fill in this form, please?

　　G: Yes. Here it is.

　　C: Thank you, Here is your key. It’s Room 808 on the eight floor.

　　G: Thank you very much. Good night.

　　三、 Reservation

　　1. C: Good morning . This is room reservation . May I help you ?

　　G: Yes , I’d like to book a room , please .

　　C: Fine , For which date ?

　　G: For Oct. 1st .

　　C: For how many nights ?

　　G: Two nights.

　　C: A single room or a double room ?

　　G: A double room .

　　C: Could you give me your name , please ?

　　G: Mr. John Cook .

　　C: May I have your telephone number , please ?

　　G: 021-81006382

　　C: What time do you expect to arrive , sir ?

　　G: At about 6.p.m .

　　C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .

　　G: That is right . Good-bye .

　　C: Good-bye and we are looking forward to seeing you .

　　2. C: Good morning . Room reservation . Can I help you ?

　　G: I’d like to make a reservation .

　　C: When for ?

　　G: For Sept .9th .

　　C: For how long ?

　　G: About a week .

　　C: Could you hold the line , please ? I’ll check….

　　Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .

　　G: That’s all right .

　　C: We’re very sorry , sir . We hope you understand

　　A、Did you ask them to send more blankets up?These blankets they use are too thin.

　　你有叫他们多送一些毯子上来吗?这些毯子太薄了。

　　B、No, I didn't think of it.

　　我没想到。

　　A、I will call them.

　　我来打电话好了。

　　B、Front desk.

　　柜台，您好。

　　A、Hello. Yes. I would like some more blankets in my room. It's too cold.

　　喂，我想多要一些毯子，房间里面太冷了。

　　B、And your room number, Ma'am?

　　请问你的房间号码是?

　　A、I'm in room 224. We need a lot of blankets.

　　224 ，我们需要很多毯子。

　　B、Alright, I'll have someone bring them right away.

　　好的，我立刻请人送过去。

　　A、Thank you. May I ask you one more thing?

　　谢谢，可以再拜托一件事吗?

　　B、Of course, Ma'am.

　　当然可以。

　　A、My husband and I would like a wake-up call tomorrow morning.

　　我先生和我想要明天早上的起床服务。

　　B、What time would you like that?

　　几点钟呢?

　　A、7:30.

　　七点半。

　　B、Alright. A wake-up call at 7:30 AM. Room 224. Anything else?

　　好的，224 号房，早上七点半起床服务。还需要其它的吗?

　　A、No, nothing else.

　　不用了。

　　酒店前台常用的英语口语

　　1、 ACCOMMLDATION 特指留宿的有关房间的种类及位置

　　2、 ADJOINING ROOM(邻近房)指两间房间连在一起

　　3、 ADVANCE DEPOSIT(订金)客人为了确保能有房间而提前支付给公司的一笔押金

　　4、 ADVANCE PAYMENT按照公司财务规定和有关规定，要求客人预先支付房费和可能的其它费用

　　5、 AMENITY公司免费向住店客人提供的一些礼品，如水果、鲜花或饮品等

　　6、 ARRIVAL指客人入住酒店的抵达日期

　　7、 AVERAGE ROOM RATE指所有住房的平均价格，它是前台的一个常用术语即ARR

　　8、 BILLING INSTRUCTION指非常详细的向客人收款的指令，如房费怎样付

　　9、 BLOCK(预先锁房)指为了把某间房能够保留下来，而提前把此房间在某日锁起来

　　10、 CANCELLATION(取消)指客人取消订房

　　11、 CHECK IN指客人登记入住酒店

　　12、 CHECK OUT指客人结帐离开酒店

　　13、 CONNECTING指两间房中有一扇门连通起来的房间

　　14、 CONFIRMATION(确认)指公司发给客人的一种十分详细的订房书面协议，承认客人在将来的某 一天有权居住在本酒店

　　15、 CORPORATE RATE(公司合同价)指与酒店有协议而提供给公司的客人的房间价格，这类价格通 常为特别价，且保密

　　酒店前台常用英语口语

　　1、I don't have a reservation.

　　我没有预约。

　　2、Can I book a double room?

　　我可以订一间双人间吗?

　　3、Do you have any vacancies for tonight?

　　今晚还有空房吗?

　　4、I'd like to make a reservation for tomorrow.

　　我要预定明天的房间。

　　5、Do you have a double room for tonight?

　　今晚还有双人房吗?

　　6、I'd like to reserve a room with a single bed.

　　我想预定一间单人间。

　　7、I can let you have a room with a bath.

　　我可以给你一间带浴室的房间。

　　8、I'd like a room with a view.

　　我想要景观好的房间。

　　9、It has a wonderful view of the sea.

　　在那里可以看到美丽的海景。

　　10、We will put you in a deluxe room at no extra charge.

　　我们会给您一套豪华套房，不额外收费。

　　11、I'm atraid not, sir. We're booked solid right now.

　　先生，抱歉没有房了，现在都客满了。

　　12、I'm sorry, but we're fully booked up.

　　对不起，我们这里已经客满了。

　　13、How much is it per night?

　　住一晚多少钱?

　　14、What is the rate?

　　住宿费用是多少?

　　15、How much is a twin room?

　　双人房要多少钱?

　　16、Does it include tax and service charge?

　　这个价格含税和服务费吗?

　　17、When would you like to stay here?

　　您什么时候来住?

　　18、How long do you plan to stay here?

　　您打算在这里住多久?

　　19、Do you have less expensive rooms?

　　有没有便宜一点的房间?

　　20、Could you give me a discount if I stay for three nights?

　　共3个晚有没有折扣?

　　21、May I see the room, please?

　　我可以先看看房间吗?

　　22、I'll take the room.

　　我要订这间。

　　23、I have a reservation.

　　我预定了房间。

　　24、Check in, please.

　　我要办理住宿登记。

　　25、I made a reservation and I'd like to check in.

　　我有预约，想办理住宿登记。

　　26、May I have your name, please?

　　您的姓名是?

　　27、Could you spell out your name?

　　请问您的姓名怎么拼?

　　28、Will you fill in this registration form, please?

　　请填写这张登记表。

　　29、Is breakfast included?

　　带早餐吗?

　　30、What time is breakfast served?

　　早餐几点供应?

　　31、Where is the restaurant for breakfast?

　　早餐要在哪里吃?

　　32、Could you keep my valuables in the safe?

　　帮我把贵重物品放保险箱好吗?

　　33.When should I check out?

　　什么时候退房?

　　34、Here is your room key.

　　这是你的房间钥匙。

　　35、Which floor is it?

　　房间在几楼?

　　36、Is the room on the third floor?

　　房间在三楼吗?

　　37、The bellboy will take your bags and show you to your room.

　　服务员会来帮您提行李，并带你去房间。

　　38、Don't bother. I'll take care of it myself.

　　不用麻烦了，我自己拿就好。

　　39、Excuse me. Where is the elevator?

　　请问电梯在哪里?

　　40、May I have the key for room 704.

　　请给我704房间的钥匙。

　　41、Check out, please.

　　我要退房。

　　42、I want to check out.

　　我要退房。

　　43、I'm checking out this morning.

　　我今天早上结账退房。

　　44、My plane leavesintheevening. Can I checkout later?

　　我要搭乘傍晚的飞机，可以晚一点退房吗?

　　45、Did you use the mini bar?

　　您使用过小冰箱吗?

　　46、I didn't use it.

　　我没有用。

　　47、How are you going to settle your account.

　　你打算如何付款?

　　48、And your method of payment?

　　你的付款方式是什么?

　　49、Could I have my bill?

　　我可以看一下账单吗?

　　50、What is this for?

　　这笔费用是什么?

　　51、I'd like to get my valuables.

　　我要领取我寄放的贵重物品。

　　52、Can you keep my baggage until 3 p. m. ?

　　你能帮我保管行李到3点吗?