东航英语面试问题

东航英语面试问题

　　通过面试可以初步判断应聘者是否可以融入自己的团队。小编整理的东航英语面试问题，希望大家喜欢!

　　1、Could you introduce yourself in english?/ Why don't you start with telling us about yourself

　　能用英语自我介绍吗?

　　2、Why did you leave (are you leaving) your job?

　　为什么你要离职?

　　3、What is your career plan in next 5 years?

　　您对自己未来五年内的职业生涯计划是什么?

　　4、What kind of value/contribution will you bring in if you join our hotel?

　　如果我酒店雇用你，你觉得可以为酒店带来什么样的'贡献?

　　5、Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?

　　描述一下你曾经遇到过的一个很不满的客人，你是如何解决的?并且说说你从中学到了什么?

　　6、How do you handle negative feedback from customers?

　　你是如何处理客户的负面反馈/投诉的?

　　7、How do you understand the “service consciousness” in service industry?

　　您如何理解服务行业的“服务意识”?

　　8、What kind of people/manager do you like to work with?

　　你喜欢和什么样的人/经理一起工作?