客户服务专员英文简历范文

客户服务专员英文简历范文

　　Name:YJBYS Gender: Female

　　Wedlock: Married Nation: Han

　　Residence: Guangdong-Guangzhou Age: 32

　　Location: Guangdong-Guangzhou Height: 158cm

　　Target Locations: Guangdong-Guangzhou

　　Target Positions: Customer service/Technical support-Customer Service Commissioner/Assistant

　　Logistics/Procurement-Logistics Commissioner/Assistant

　　Target Jobs:

　　Desired Salary: Negotiable

　　When Can Start: within half a month

　　Education

　　2003-05 ～ 2005-05 Central Radio & TV University Finance Bachelor Degree

　　1999-09 ～ 2002-06 Guangdong Peizheng College Marketing Junior College

　　1999-09 ～ 2002-06 Guangdong Peizheng College Business English Junior College

　　Training

　　2011-07 ～ 2011-07 Huntsman Advanced Materials (GD) Ltd. Company EHS Management

　　2010-05 ～ 2010-05 Huntsman Advanced Materials (GD) Ltd. Company Management Centre Europe - Customer Service

　　2009-06 ～ 2009-06 SKY SAFE IMDG IMDG CERT

　　2008-01 ～ 2008-01 SKY SAFE IATA IATA CERT

　　【you are not full member,please contact us.】 (2012-04 ～ 2013-04)

　　Company Type: Private Enterprise Company Category: Other Production,Manufacturing,Processing

　　Job Title: Customer Service Representative Positions: Customer Service Commissioner/Assistant

　　Job Description: Responsibilities:

　　1) Maintain customer satisfaction

　　2) Customer Relation Mastery

　　3) Order management

　　4) Handle customer complaints

　　【you are not full member,please contact us.】 (2007-09 ～ 2012-01)

　　Company Type: Foreign Enterprise Company Category: Petroleum,Chemical,Geological

　　Job Title: Logistics Officer Positions: Logistics Commissioner/Assistant

　　Job Description: Company: Huntsman Advanced Materials (Guangdong) Limited

　　Background: Chemicals – Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed

　　Report to: Logistics supervisor

　　Responsibilities:

　　1) Handle import / export & local product and sample deliveries in daily operation.

　　2) Handle non-bonded & bonded warehousing in daily operation.

　　3) Assist to ensure the performance of freight forwarders and carriers based on cost, delivery and service quality.

　　4) Assist to ensure the minimum handling and shipment cost of the imported goods and materials by proper selection of shipping liners, vessel routing and timing of arrival.

　　5) Coordinate with Planning, purchasing, and production team to ensure the raw material can transit to Panyu and passing the customs declaration timely.

　　Achievement:

　　1) Cost Saving in 2011:

　　a. Consolidate shipments to save cost within USD40, 000.

　　b. Provide better solution to customer to save distribution cost.

　　***supply chain outstanding staff of Best Cooperation.

　　3) SAP Implementation:

　　Participate in SAP testing in order to ensure new configure is able to meet business requirement;

　　【you are not full member,please contact us.】 (2004-07 ～ 2007-08)

　　Company Type: Foreign Enterprise Company Category: Petroleum,Chemical,Geological

　　Job Title: Logistics Officer Positions: Logistics Commissioner/Assistant

　　Job Description: Company: Huntsman Advanced Materials (Guangdong) Limited

　　Background: Chemicals – Fortune 500, manufacturer of synthetic and formulated polymer systems, US public listed

　　Report to: Customer Service supervisor

　　Responsibilities:

　　1) Maintain customer satisfaction

　　a. Process all the orders from assigned accounts and sales organization (SG02, CN02, HK02)

　　b. Work closely with sales, customers, planners and logistics to ensure on time in full delivery and achieve target KPIs.

　　c. Follow all procedures and trade compliance, keep right supporting documents related to all sales processes.

　　d. Monthly review on OTIF and failure order lines analysis.

　　2) Customer Relation Mastery

　　a. Get acquaintance with customers and to build up profile with order pattern, delivery requirements.

　　b. Provide prompt and accurate response to customer enquiries.

　　3) Order management

　　a. Maintain accurate information in SAP, input necessary to meet OTIF.

　　b. Update customer demand regularly and feedback to planners and sales to ensure on time delivery.

　　c. Provide input promptly on weekly order review, credit watch, service charge and requests approval.

　　d. Coordinate drop shipments with overseas suppliers/plants and customers.

　　4) Handle customer complaints

　　a. Acknowledge complaints with courtesy and provide solution within the target time frame.

　　b. Execute goods return, replacement and credit notes.

　　Achievement:Project of the relocated of customer service center

　　1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;

　　2) Assist to train the colleagues in Guangdong office to handle the orders of HK’s / Singapore’s to maintain the same customer service level as in HK /Singapore.

　　【you are not full member,please contact us.】 (2002-05 ～ 2004-05)

　　Company Type: Private Enterprise Company Category: Consulting and Investigation industry

　　Job Title: Administrative Assistant Positions: Administrative Assistant/Clerk

　　Job Description: Report to: General Manager

　　Responsibilities:

　　1) Be responsible for various departments daily desk work, including documents management, time management.

　　2) Handle basic financial daily desk work.

　　Project Experience

　　Project of the relocated of customer service center (2004-10 ～ 2005-01)

　　Job Title: Customer Service Representive

　　Project Description: 1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement;

　　2) Assist to train the colleagues in Guangdong office to handle the orders of HK’s / Singapore’s to maintain the same customer service level as in HK /Singapore.

　　Responsibility: I went to HK office for picking up the job of CSR center and also hanled the transfering job after back to GD office with colleagues.

　　Language Skills

　　Chinese: Good Cantonese: Good

　　English Level: Majored in English CET-4 Spoken Good

　　English: Skilled

　　Career Objective

　　Career Direction: I am willing to work in Supply Chain departments.

　　I am interested in being a Customer Service Commissioner or a Logistics Commissioner.

　　Requirements:

　　Self Info.

　　Self Assessment: 1) I have good communication skills and ability for solving problems.

　　2) I have high awareness of responsibility and customer-focus.

　　3) I am a collaborating-style person who is both assertive and cooperative and attempts to work with other person to find a solution that satisfies the concerns of both.

　　Hobbies: I like fast walking; I like English; I like reading; I like listening music.

　　Rewards

　　supply chain outstanding staff of Best Cooperation 2008-05-13

　　supply chain outstanding staff of Best Cooperation 2009-07-13