职场上怎样打电话（中英双语）

职场上怎样打电话（中英双语）

　　在职场上，我们不能够像平日里和朋友打电话一样随便，必须要讲究一些策略方法：

　　为你的老板接电话时，要用高兴尽职的口气。如果你的老板不在，你可以作简单的解释，如：“她现在不在办公室，我可以帮忙吗?”主动提出请对方留言。

　　Be cheerful and obliging when you answer your boss’s phone. If your boss is notavailable, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”

　　准确记录留言很重要。核对留言人姓名的拼写;要跟通话者重说一遍你所记下的内容，确保留言准确无误。

　　It’s importantto take messages accurately. Check spellings of names, and repeat your notes tothe caller to make sure the message is correct.

　　办公室有来访者时，长时间打电话是不礼貌的行为。如果通话时间会很长，你可告诉对方过后再给打过去。不过，事后一定要记住去做!

　　It’s bad manners to engage in longphone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then rememberto do so!

　　和美国客户打电话最常用的句子

　　打电话进来:

　　Is Yang there? (最常用)

　　Is Yang around? (次常用)

　　Hello, May I speak to Yang please?

　　Hello, Can I talk to Yang please?

　　如果正是本人:

　　This is he. (男的)

　　This is she.(女的)

　　This is Kun-Lin ( 你的名字) speaking.

　　You are speaking to him. (her)

　　You are talking to him.

　　如果是别人:

　　Hold on. (最常见)

　　I'll get him, Hold on please.

　　Hold on, let me see if he is here.

　　One moment please.

　　如果他正好不在:

　　No, He is out. (最常见)

　　No, He is not here. May I take a message?

　　No, He is not in.

　　No, He is not available.

　　No, He just went out, he will be back in 30 minutes.

　　如果他要找的人不在:

　　Do you know when he will be back?

　　Do you know where he is going?

　　Do you know where I can reach him?

　　Do you know his office number? (or work place number)

　　回答:

　　No, I am sorry, I don't know! (50%)

　　I have no idea. (49%)

　　Yes, his number is 404-123-4567.

　　如果要留言:

　　May I leave a message?

　　回答:

　　Sure, go ahead.

　　Hold on, let me get a pencil and paper.

　　打错电话:

　　Is this Wachovia Bank?

　　回答:

　　No, I am afraid you have the wrong number.

　　What number did you dial?

　　What number are you calling?

　　结束对话:

　　Thank you, have a good day.

　　听不清楚时:

　　Pardon?

　　Excuse me?

　　I am sorry?

　　Say again?

　　Say what?

　　Come again?